THESE CONDITIONS AND TERMS ARE TO CLARIFY IMPORTANT REQUIREMENTS REGARDING YOUR USE OF ONLINEPCTECHNICIANS.COM’s Web site AND ONLINEPCTECHNICIANS.COM’s COMPUTER SUPPORT SERVICE. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT DIRECTIONS AND INFORMATION. IF THIS AGREEMENT IS ACCEPTED BY YOU, IT WILL APPLY TO ALL THE PLANS AND CONTENT PROVIDED BY ONLINEPCTECHNICIANS.COM
THESE TERMS AND CONDITIONS STATE THE ENTIRE AGREEMENT BETWEEN YOU AND ONLINEPCTECHNICIANS.COM (THE “AGREEMENT”). You need to agree to the Conditions and terms in order to be permitted to use the ONLINEPCTECHNICIANS.COM Portal (defined below), or to obtain Services (defined below) provided by ONLINEPCTECHNICIANS.COM
Software, Materials, Services and other related information are collectively known as “Content.”
“YOU” OR “THE CLIENT”
“You” or “The Client” means you individually, any person, including any employer you are acting on behalf of.
“ONLINEPCTECHNICIANS.COM CERTIFIED TECHNICIAN/(S)”
“ONLINEPCTECHNICIANS.COM Certified Technician(s) means” technicians and experts certified by ONLINEPCTECHNICIANS.COM to execute the Services under this Contract.
“Plans” or “Subscription/(s)” are tenured Subscription plans offered by ONLINEPCTECHNICIANS.COM that are active for a specified period of time or for a specified service and can include any incident based plan such as “Per Incident Plan”, “Fast Repair”, “Advanced Repair” or a “Full Repair” service plan specified period of time.
“SERVICES” AND “ONLINEPCTECHNICIANS.COM PORTAL”
All references to “Services” refer to any ONLINEPCTECHNICIANS.COM service delivered through ONLINE PC TECHNICIANS Tech Support Services Eng, beneath the plan that you enter with ONLINEPCTECHNICIANS.COM through usage of the ONLINEPCTECHNICIANS.COM Website located at WWW.ONLINEPCTECHNICIANS.COM (the “ONLINEPCTECHNICIANS.COM Portal”) or by calling the ONLINEPCTECHNICIANS.COM phone numbers mentioned on the ONLINEPCTECHNICIANS.COM Site. These Terms useful govern all plans obtainable through the ONLINEPCTECHNICIANS.COM Website, and any use of the ONLINEPCTECHNICIANS.COM Portal. In case of any conflict these Conditions useful control any valid Plan Order form that you submit requesting Services (“Plan Order”).
“Materials” means any internet or online materials, casts, download areas, white colored papers, pr announcements, datasheets, FAQs, product information, quick reference guides, or other works of any sort that are distributed around download from the ONLINEPCTECHNICIANS.COM Portal will be the proprietary and copyrighted work of ONLINEPCTECHNICIANS.COM and/or its suppliers.
“Software” means some type of computer program of any sort, whether owned by ONLINEPCTECHNICIANS.COM or an alternative party, whether delivered via download, online link, CDROM, other media, or other delivery method, including customer and/or network security software. Components of the Software are protected under copyright, industry secret, unfair competition, and other laws. Software program includes both ONLINEPCTECHNICIANS.COM Software programs and alternative party Software. Your use of Software is subject to the respective agreements such as a license agreement or consumer contract that accompanies or is included with the Software and other conditions and terms that apply to it. (“License Terms”).
SUBMISSION OF PLAN ORDERS
You might order Services by submitting Orders through the ONLINEPCTECHNICIANS.COM Portal or by calling ONLINEPCTECHNICIANS.COM. Once ONLINEPCTECHNICIANS.COM accepts your order, you will receive an email from ONLINEPCTECHNICIANS.COM at the email address that you provided within the Registration Procedure.
Subject to the Conditions and terms, and other terms specific to each Plan, ONLINEPCTECHNICIANS.COM will address your query using reasonable efforts in providing appropriate service and solution. In most cases, ONLINEPCTECHNICIANS.COM shall attempt problem diagnosis and a remedy through chat, email or other means. An active internet connection is necessary to provide you with tech support service using a the remote session. You understand that if remote access can be used on your computer you will have to use 3rd party software for the remote session.
In order for ONLINEPCTECHNICIANS.COM to provide You the service plan that you requested; You agree to pay all Services Fee and any applicable fee/charges as lay out in the relevant Plan Order in accordance with the Payment Terms provided below.
Services against any Plan Purchase will be available after you have made transaction for Services according to the requirements of the corresponding Plan Purchase. All payments contrary to the plan orders will undoubtedly be collected by ONLINEPCTECHNICIANS.COM on behalf of ONLINEPCTECHNICIANS.COM Tech Support Services Eng. ONLINEPCTECHNICIANS.COM does not have any obligation to render Providers under any Plan if the payments as required under any Plan Order haven’t been made.
You understand that under the applicable Term Plan, all payments shall be made upfront at time of commencement of subscription cycle and/or Per Incident Plan. all payments fees shall be made in advance.
For plans, a full refund will be issued if ONLINEPCTECHNICIANS.COM has not been able to resolve a good single issue for you personally within the subscription period or the Per Incident Plan. If there are one or more issues resolved within first 30 days of a subscription plan or withing 1 Day for the remote session of a Per Incident Plan, the fees for the Subscription Service or the plan fees will never be refundable. However, after 7 days of purchase of Plan, no refund will undoubtedly be made by ONLINEPCTECHNICIANS.COM.
Notwithstanding this ONLINEPCTECHNICIANS.COM may, at its sole discretion plus on an incident by case basis, consent to a refund of Membership fees after deducting costs for servicing the Customer. Refund amount shall be credited to the credit card directly or via 3rd party payment platform or service.
For incident based plans, you may be eligible for refund when any of the following criterias are met:
You have all the prerequisites which were required to resolve the issue and the issue had not been resolved through enough time when the account was active.
The problem is out of scope for this plan.
15 days have not passed following the issue was last worked upon by an ONLINEPCTECHNICIANS.COM technician
PERSONAL AND noncommercial USE LIMITATION
Unless otherwise specified, the ongoing services, Materials and Software are solely for your personal and noncommercial use in addressing matters covered by your Plan. You might not modify, duplicate, distribute, transmit, screen, perform, reproduce, publish, permit, modify, create derivative works from, transfer, distribute or sell any information, software, services or products obtained from the ongoing solutions, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Plan.
UNLAWFUL OR PROHIBITED USE
As a condition of one’s usage of the ONLINEPCTECHNICIANS.COM Portal or any Solutions, you shall not use the Materials, Software or Services for just about any purpose that’s unlawful or prohibited by these Conditions of Use. You may not utilize the ongoing services, Materials, or Software in any manner that could damage, disable, overburden, or impair any ONLINEPCTECHNICIANS.COM server, or the network(s) connected to any ONLINEPCTECHNICIANS.COM server, or hinder any party’s use and pleasure of the ONLINEPCTECHNICIANS.COM Portal, the Materials, Software or Services. You might not attempt to gain unauthorized usage of any ONLINEPCTECHNICIANS.COM Portal, the Materials, Services or software, other accounts, personal computers or networks connected to any ONLINEPCTECHNICIANS.COM server or to any of the ONLINEPCTECHNICIANS.COM Portal, the Materials, Software or Solutions, through hacking, password mining or any means. You might not obtain or try to obtain any ONLINEPCTECHNICIANS.COM Portal, the Materials, Software or Solutions or info through any means other than that specifically permitted for you under a Plan Order.
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION
Though ONLINEPCTECHNICIANS.COM does not have any limits on the quantity of online support requests an idea user may make through the subscription period, nevertheless, each Subscriber’s usage of the support services for the offered plans and Programs are at the mercy of ONLINEPCTECHNICIANS.COM’s “fair use” policy. Under this policy, if at any time, in ONLINEPCTECHNICIANS.COM’s sole discretion, a user seems to be abusing the assistance by exceeding the level of use reasonably expected from someone using a Plan for individual use, then ONLINEPCTECHNICIANS.COM reserves the proper right to suspend or terminate Subscriber’s Subscription Services. Furthermore, ONLINEPCTECHNICIANS.COM reserves the proper right to suspend or terminate any Subscription Services of any Subscriber that ONLINEPCTECHNICIANS.COM, in its sole discretion, determines are being used (a) fraudulently, (b) by any person apart from Subscriber, or (c) for just about any computer system apart from a Registered System.
User may terminate the ongoing service anytime giving written or electronic email to ONLINEPCTECHNICIANS.COM; However, that User will not be entitled to a refund of any fees prepaid by User for the Service.
ONLINEPCTECHNICIANS.COM might communicate with you by using e-mail services, addresses, bulletin board services, quick messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file and/or other message or communication amenities made enable to you.
ONLINEPCTECHNICIANS.COM has no obligation to monitor the Communication Services. Nevertheless, ONLINEPCTECHNICIANS.COM reserves the right to examine materials posted to the Conversation Services and to remove any materials in its sole discretion.
ONLINEPCTECHNICIANS.COM reserves the proper to terminate your usage of any or all the Communication Services at any time, without notice, for any reason whatsoever.
ONLINEPCTECHNICIANS.COM reserves the right all the time to disclose any information simply because ONLINEPCTECHNICIANS.COM deems necessary to satisfy any applicable legislation, regulation, legal process or even governmental request, or even to edit, refuse to post or to remove any given information or even materials, in whole or partly, in ONLINEPCTECHNICIANS.COM’s sole discretion.
Any materials uploaded to the Communication Services may be at the mercy of posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.
You might not create hyperlinks to any portion of the ONLINEPCTECHNICIANS.COM Portal, nor any Components or Software posted therein.
GENERAL LICENSE RESTRICTIONS
Any other use of the ONLINEPCTECHNICIANS.COM Portal, Solutions, Materials or Software, apart from as explicitly permitted by ONLINEPCTECHNICIANS.COM is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are reserved to ONLINEPCTECHNICIANS.COM and its own suppliers. Reverse engineering and decompilation of the program is strictly prohibited.
Please note that the cost on your credit card can appear on your charge card statement as any one of the following – “ONLINEPCTECHNICIANS.COM” or “ONLINE PC TECHNICIANS” or “Pay.ONLINEPCTECHNICIANS.COM.“ ”.ONLINEPCTECHNICIANS.COM.“ ”.ONLINEPCTECHNICIANS.COM” or “avangate*ONLINEPCTECHNICIANS.COM or “ONLINEPCTECHNICIANS.COM.Tech-Support”.
In connection with obtaining Services, you agree that you will:
Cooperate with the ONLINEPCTECHNICIANS.COM Technicians: We shall use commercially reasonable initiatives to provide the support for you. Our experience shows that most issues can be corrected as a result of shut cooperation between you and the technician. Please listen properly to the technician and stick to the technician’s instructions. You must confirm that the following conditions are true:
o The situation giving increase to the question is, reproducible on a single system, i.e., one main processing unit using its workstations and other peripherals;
o You must have knowledge concerning the hardware system, any software involved, and inside the known facts and situations surrounding the incident;
o The full system, including software and hardware, is available to you and accessible by you without limitation during any phone discussions or remote session with ONLINEPCTECHNICIANS.COM support employees and technicians.
Software/Data Backup: You realize and agree that ONLINEPCTECHNICIANS.COM shall under zero circumstance be responsible for any lost or corrupted software or data. ONLINEPCTECHNICIANS.COM strongly recommends that you at all times to maintain a complete data backup and disaster recovery plan.
You are solely and in charge of maintaining the confidentiality of one’s password and account entirely. Furthermore, you’re solely and entirely responsible for any and all activities that occur under your account. You consent to notify ONLINEPCTECHNICIANS.COM instantly of any unauthorized usage of your account, username, password, access link or any other breach of security. ONLINEPCTECHNICIANS.COM will not be liable for any reduction that you may incur due to someone else making use of your password or account, either with or without your knowledge. However, you will be held responsible for losses incurred to ONLINEPCTECHNICIANS.COM or others 3rd party partners due to someone else using your account or password. You may not use anyone else’s accounts at any time without the permission of the accounts holder.
AVAILABILITY OF MATERIALS and SERVICES
You hereby acknowledge that situations beyond ONLINEPCTECHNICIANS.COM’s reasonable control (electronic.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, some other military action, civil disorder, works of terrorism, fires, floods, vandalism, sabotage, acts of extreme circumstances, or the other major events) could cause significant delays in ONLINEPCTECHNICIANS.COM’s ability to schedule a support session. You release ONLINEPCTECHNICIANS.COM from every liability hereby, and concur that ONLINEPCTECHNICIANS.COM shall not really be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
ONLINEPCTECHNICIANS.COM or its suppliers may, at any time, without liability or notice, restrict the use of the Service or control its time of availability in order to perform maintenance activities and to maintain session control.
EXCLUSIONS FROM “SERVICES”
“Services” shall not are the following:
any activity or item not covered by the terms of an order;
service beyond the duration restrictions identified in your Plan Purchase;
problem diagnosis and support that could not be completed due to a problem together with your computer or other equipment, or their configuration that is beyond our control;
Software, including the operating-system and software put into the registered hardware items which are out there of scope for the Plan;
Problems that may and do result from:
o External causes such as for example accident, abuse, misuse, or issues with electrical power;
o Usage that is not relative to product instructions supplied by manufacture;
o Failure to follow the product instructions supplied by failure or manufacture to execute preventive maintenance; or
o Problems caused by using accessories, parts, or components not compatible with the product.
o Non Compliance with the ONLINEPCTECHNICIANS.COM technician instructions for resolving the particular query.
For your convenience, ONLINEPCTECHNICIANS.COM could make available Materials or Software (as each term is defined above) for use and/or download, whether as part of a Service, or in promotion of the Services. Use of any Materials and any Software program is governed by the even more stringent of (a) the conditions of the finish user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) when there is no EULA, these Conditions and Terms.
The Materials and Software program are made designed for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the services not in accordance with the EULA will be expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the utmost extent possible.
No logo, graphic, sound or image from any ONLINEPCTECHNICIANS.COM Site might be copied or even retransmitted unless expressly permitted by ONLINEPCTECHNICIANS.COM.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE or MATERIALS TO ANY OTHER SERVER OR Area FOR FURTHER REPRODUCTION, ANY or redistribution OTHER Objective IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION Or even REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH Materials OR SOFTWARE.
THIRD PARTY PRODUCTS
Within the ongoing services, ONLINEPCTECHNICIANS.COM may claim that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed for you by the respective proprietors or licensees of the 3rd Party Software. You must agree to the terms and situations set forth by such proprietors or licensees before installing ALTERNATIVE PARTY Software, whether ONLINEPCTECHNICIANS.COM assists you in the acquisition, installation, and/or use of Third Party Software. ONLINEPCTECHNICIANS.COM has no obligation or rights to the 3rd Party Software and will not license Third Party Software program to you or make any representation or warranty regarding the Third Party Software.
THIRD PARTY AGREEMENTS
As part of the Services, ONLINEPCTECHNICIANS.COM might suggest certain alternative party services to you. If you choose to sign up to or otherwise use any third party services, your use of such services is at the mercy of the terms of provider of such third party service provider. You agree to comply with such provider’s terms of provider and that the 3rd party provider is solely in charge of delivery of its services(s) to you and your use of them. Alternative party services include, but aren’t limited to tech support team, portal, training, music, gaming and storage solutions that ONLINEPCTECHNICIANS.COM may elect to offer from time to time. Violation of such alternative party provider’s conditions of service may, in ONLINEPCTECHNICIANS.COM’s sole discretion, result in the termination of one’s customer account and usage of service.
LIMITED SERVICE WARRANTY
ONLINEPCTECHNICIANS.COM DISCLAIMS ALL WARRANTIES Show OR IMPLIED REGARDING THE ongoing services. IN THE EVENT THAT YOU ARE NOT CONTENT WITH THE ongoing services, YOUR SOLE REMEDY WOULD BE TO ALLOW ONLINEPCTECHNICIANS.COM TO REPERFORM THE SOLUTIONS THAT ARE THE SUBJECT OF DISPUTE.
SOME OF THE ONLINEPCTECHNICIANS.COM PLANS COME WITH A 1 DAY LIMITED Services WARRANTY AS PROVIDED Inside ONLINE DOCUMENTATION FOR ALL THOSE SPECIFIC PLANS. THIS 1 DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC PLAN WHICH IS AS WELL AS THE CONDITIONS AND TERMS IN THIS DOCUMENT
ONLINEPCTECHNICIANS.COM AND/OR It is RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL SOFTWARE and MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. ONLINEPCTECHNICIANS.COM AND/OR ITS RESPECTIVE Providers HEREBY DISCLAIM ALL WARRANTIES OF ANY SORT WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND Problems OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A SPECIFIC PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE Complex TYPOGRAPHICAL or INACCURACIES ERRORS. CHANGES ARE PERIODICALLY PUT INTO THE INFORMATION HEREIN. ONLINEPCTECHNICIANS.COM AND/OR ITS RESPECTIVE SUPPLIERS COULD MAKE IMPROVEMENTS AND/OR Modifications IN THE MATERIALS AND/OR THE PROGRAM DESCRIBED HEREIN ANYTIME.
IN NO EVENT will ONLINEPCTECHNICIANS.COM AND/OR It is RESPECTIVE SUPPLIERS BE RESPONSIBLE FOR ANY SPECIAL, CONSEQUENTIAL or indirect DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA PROFITS or REVENUE, WHETHER WITHIN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF Or even IN CONNECTION WITH THE UTILIZATION OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO SUPPLY THE SAME, OR INFORMATION OBTAINABLE IN THE MATERIALS.
LIMITATION OF LIABILITY
Notwithstanding anything in order to the contrary in simply no event shall ONLINEPCTECHNICIANS.COM be liable to you in excess of the amounts actually paid by you to ONLINEPCTECHNICIANS.COM under the Plan Order that is the subject of the dispute.
LIMITATIONS ON ACTIONS
Any cause of action by you must be commenced within one (1) month following the reason behind action arose or it will be forever waived and barred.
TERM AND TERMINATION
ONLINEPCTECHNICIANS.COM at its sole election might terminate or suspend your Service immediately without notice if, in the only real discretion of ONLINEPCTECHNICIANS.COM: (a) you’re in breach of the Terms and Circumstances (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for ALTERNATIVE PARTY Software; (b) your usage of the Assistance is prohibited for legal reasons or is disruptive to, adversely impacts or leads to a malfunction to the Service, ONLINEPCTECHNICIANS.COM’s network, or the utilization of ONLINEPCTECHNICIANS.COM’s other users; (c) ONLINEPCTECHNICIANS.COM receives an order from a court to terminate the Support you are availing ; (d) if ONLINEPCTECHNICIANS.COM for just about any reason ceases to own Service; (e) in case you are no longer an ONLINEPCTECHNICIANS.COM consumer, or (f) ONLINEPCTECHNICIANS.COM determines that you are abusing the Support. ONLINEPCTECHNICIANS.COM, in its sole discretion, may won’t accept your obtain the ongoing service, renewal or re-subscription following a termination or suspension of your usage of the ongoing service.
ONLINEPCTECHNICIANS.COM reserves the proper to amend the conditions and Terms, and the ONLINEPCTECHNICIANS.COM Portal at anytime by (a) posting a new revised version of the Conditions and terms on the ONLINEPCTECHNICIANS.COM Portal (http://onlinepctechnicians.com/terms-and-conditions), or by (b) sending info regarding any amendment to the Conditions of Service to the email address you provide to ONLINEPCTECHNICIANS.COM in connection with your registration. You are responsible for regularly reviewing the ONLINEPCTECHNICIANS.COM site to become notified of any amendments to the Conditions and terms.
If user has any related questions about the privacy Plan at our Web site, user can e-mail ONLINEPCTECHNICIANS.COM inquiries to [email protected]