‘Remote PC repair’ or ‘Remote Computer Repair’ is a method for computer support, repair and troubleshooting software related problems via remote desktop. Our certified technicians use software that allows them to access the user’s desktop via the Internet. With the user’s permission, the technician can take control of the user’s mouse and keyboard inputs, transfer various diagnostic and repair applications to the user’s desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his/her work without the user’s assistance.
Common repairs available with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, World Wide Web related issues, and Windows security updates.
Normally only software can be “repaired” remotely. A computer with a broken hardware component (such as a motherboard or hard disk) can, in some cases, be diagnosed and worked around but must be repaired or replaced while located with the defective hardware. However, hot-swappable components do allow for remote “replacement” of faulty hardware to some extent by switching to the standby device, without the need for physically working on the system in question.